Customer service - Rma
RETURN MATERIAL REQUEST FORM (R.M.A.)
RMA REQUEST GENERAL CONDITIONS
below you can find all information about the procedure and the conditions for the return of material to be repaired or defective.
It is essential to fill in all the fields of the following form, providing detailed information about the defect or the anomaly found. We remind you that we can handle RMA request only for material purchased from DALCNET S.r.l.
For out-of-warranty repairs, an analysis will be carried out and a repair quote sent to you. In order to proceed with the repair please sign, stamp and send us back the document for acknowledgement and acceptance.
In the event that the quote is refused, a cost for handling the repair and any shipping costs to the manufacturer will be charged.
RMA requests must be completed with the return address of the goods, a name and a reference e-mail.
To proceed with the return of the material, it is necessary to wait for our return authorization code (RMA N °) that we will communicate to you through our operator within 24 hours from your request.
This code must be applied outside of the package and must be clearly visible.