Customer service - Rma

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RETURN MATERIAL REQUEST FORM (R.M.A.)

RMA REQUEST GENERAL CONDITIONS

Dear Customer,
below you can find all information about the procedure and the conditions for the return of material to be repaired or defective.

It is essential to fill in all the fields of the following form, providing detailed information about the defect or the anomaly found. We remind you that we can handle RMA request only for material purchased from DALCNET S.r.l.

For out-of-warranty repairs, an analysis will be carried out and a repair quote sent to you. In order to proceed with the repair please sign, stamp and send us back the document for acknowledgement and acceptance.

In the event that the quote is refused, a cost for handling the repair and any shipping costs to the manufacturer will be charged.

RMA requests must be completed with the return address of the goods, a name and a reference e-mail.

To proceed with the return of the material, it is necessary to wait for our return authorization code (RMA N °) that we will communicate to you through our operator within 24 hours from your request.

This code must be applied outside of the package and must be clearly visible.

 

APPLICANT'S DATA
Vat number *:
Company *:
Name and Surname *:
Phone *:
Email *:

TECHNICAL ASSISTANCE DATA
Technical data:
Name and Surname of your Technical Reference *:
Email of your Technical Reference *:
Return address of the material *:

PRODUCT DATA
Type * Part Number (P\N) * Lot. N° *
for Warranty
Delivery Note N°
of purchase *
Delivery Note date
of purchase *
FW Version *
DEFECT DESCRIPTION *
returns will not be repaired without accurate description of the defect
Please indicate the number of pieces to be repaired.

Repair with failure Analysis  
Repair with Failure Analysis involves:
OR an invoice charge of € 50.00 due to management costs
OR Longer delivery times due to failure analysis by the manufacturer
Usage application *:
Type of load applied *:
Usage temperature *:
Input voltage *:

Se dopo l’analisi tecnica del produttore, il materiale fuori garanzia risultasse “NON RIPARABILE” verrà eliminato e verrà addebitato un costo di gestione della riparazione pari a €45.

Verrà addebitato un costo orario per l’analisi tecnica del produttore pari a €45/h se dopo tale l’analisi il guasto risultasse “FUORI GARANZIA” e non venisse accettata il preventivo di spesa per la riparazione.

Verrà addebitato un costo orario per la riparazione del prodotto pari a €55/h se dopo l’analisi tecnica del produttore il guasto risultasse “FUORI GARANZIA” e venisse accettato il preventivo di spesa per la riparazione. In tal caso non verrà addebitato alcun costo per l’analisi tecnica.

Verrà addebitato un costo di gestione della riparazione, anche se in garanzia, pari a €55 se dopo l’analisi tecnica del produttore, non viene rilavato alcun difetto.

                La tempistica media di riparazione è di 45gg di calendario.


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PRIVACY AND CONDITIONS
Conditions *: (read all)
Privacy *: (read all)

ATTENTION

A repair management fee of €45 will be charged if:
• after the technical analysis of the manufacturer, the out-of-warranty material is "NOT REPAIRABLE", and will be DELETED

A charge for handling the repair plus shipping will be charged, even if under warranty, equal to €55 if:
• after the technical analysis of the manufacturer, no defect is detected - "No Problem Found"
• the problem is due SOLELY to maintenance of the SOFTWARE, e.g. operating system recovery